![]() We constantly strive to engage our users through frequent and open communication in order to gain full understanding of their technology needs and challenges. We are curious, creative and collaborative individuals who thrive in the inclusive, higher education environment and are deeply committed to the mission of SUNY Oneonta. We take great pride in helping others achieve their goals through the application of information technology. Excellent service is characterized by responsiveness, but founded on integrity, competence, and collaboration. Information Technology's core value is excellent service to the faculty, staff, and students of SUNY Oneonta. IT services will work collaboratively within the SUNY system to share our innovations, discuss our challenges and work with other institutions to strengthen IT both at SUNY Oneonta and within the system. We will be leaders within the learner-centered institutions of the SUNY system in the innovation, application, and implementation of information technology. ![]() We will find means of effective communication with our constituencies and ensure that IT operations are transparent. We will respect our colleagues' and students' privacy and confidential information while also respecting SUNY Oneonta policies and legal requirements. We will minimize service interruptions and respond quickly when interruptions occur. IT Services will be responsive, ethical and collaborative. We strive to build collaborative relationships with all members of the campus community so that we can fully understand and support all of the technology needs of our campus. Information Technology Services strengthens SUNY Oneonta by providing innovative, reliable, secure and adaptable technology solutions to the faculty, staff, and students. Students can request a phone line in their residence hall which offers both domestic and international calling. Students living on campus can watch live and on-demand content through the Spectrum U TV streaming service. SUNY Oneonta is among the most wired universities in the country and our educational resources incorporate significant use of computer technology. ![]() In addition, we have robust outdoor WiFi in the main Academic Quad, outside the Milne Library, and outside many of our residence halls and we’re always working to expand our coverage. All Residence Halls have coverage throughout the buildings as do academic and administrative buildings. ![]() SUNY Oneonta has an extensive and robust campus WiFi network. Students can also visit our online ITServices Portal to browse our Knowledge Base or to submit a request using our Service Catalog.Īll students get the full Microsoft 365 service suite with home use rights for Microsoft Office on up to 5 personal devices and access to Microsoft Online Apps via the web with mobile apps available for both IOS and Android devices. Our Service Desk is available to provide assistance for all student technology questions and can schedule additional training for students and faculty/staff who are looking to learn more about the many software applications we provide.
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